The Road Accident Fund (RAF) is calling on qualified candidates to apply for the position of Administrative Officer (Document Services). This is a 24-month fixed-term contract role based in Menlo Park, Gauteng, offering an exciting opportunity to work in a critical operations support environment.
Vacancy Details
Employer:
Road Accident Fund (RAF)
Closing Date:
1 July 2025
Location:
Menlo Park, Gauteng, South Africa
Position: Administrative Officer (Document Services)
Division: Operations
Reference Number: 5753
Employment Type: Fixed-Term Contract (24 months)
Salary: R434,656.00 per annum (T.A.S.K Grade 10)
Purpose of the Role
To provide efficient document and correspondence management services, ensuring effective handling, storage, and dispatch of all mail and related materials in compliance with internal procedures and regulations.
Key Performance Areas
Document and Mail Management
- Process incoming and outgoing mail, including mail batching
- Resolve unidentified mail and fax queries
- Monitor dispatch and receipt of legal process documents within strict timeframes
- Maintain physical and/or electronic records using SharePoint and scanning tools
- Perform regular register inspections and support financial documentation flow
Correspondence Services
- Validate and allocate mail for scanning
- Oversee scanning, indexing, and releasing of mail in the system
- Provide binding, laminating, and copying services
- Manage messenger services and vehicle bookings for deliveries
- Ensure compliance with the Archive Act and RAF RMS strategy
Supervision and Staff Oversight
- Allocate and monitor tasks for team members
- Enforce policy adherence and report breaches
- Provide mediation, training, and re-training
- Track staff attendance, leave, and performance
Policy Development
- Contribute to operational policies and procedures
- Ensure area-specific compliance and improvements
Minimum Requirements
- Qualification: NQF Level 7 (Bachelor’s Degree or Advanced Diploma) in Administration, Business Management, or related field
- Experience: At least 3 years in an administrative, records management, or mailroom environment
How to Apply
To apply, visit the RAF Careers Portal and complete the application form before 1 July 2025.
Ensure all supporting documents, including a certified copy of your qualification and ID, are submitted with your application.