Are you an experienced IT professional looking to make an impact in public service? Legal Aid South Africa invites applications for the position of End User Support Technician within the Information Systems Department at the Free State/North West Provincial Office. This permanent opportunity offers growth, meaningful work, and the chance to contribute to a constitutional democracy that protects the rights of vulnerable communities.
Vacancy Overview
| Employer | Legal Aid South Africa |
|---|---|
| Closing Date | 8 July 2025 |
| Location | Bloemfontein, Free State (with travel in Free State/North West) |
Post Title: End User Support Technician
Reference Number: NO/IS/EUST/20/06/2025
Salary: Level 9 – R468,459.00 per annum (plus benefits)
Contract Type: Permanent
Minimum Requirements:
- Grade 12 and a 3-year IT qualification from a recognised tertiary institution (University/Technikon)
- Minimum 3 years’ relevant IS department experience
- Proficiency in SQL querying
- Willingness to travel within Free State and North West provinces
Key Outputs:
- Provide application support and maintenance services across Legal Aid SA offices
- Investigate, diagnose, and resolve system incidents and service requests
- Liaise with users, escalate issues, and track incident resolution progress
- Run daily systems monitoring, integrations, and error checks
- Support system testing and training initiatives
- Participate in agile scrums to ensure delivery of quality support
Competencies:
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving ability
- Business acumen and adaptability in a fast-paced environment
- Experience supporting cross-functional teams and diverse stakeholders
- Service-oriented with a focus on high-quality user support
How to Apply
Submit a detailed CV that reflects your relevant experience and competencies. Attach certified copies of qualifications and clearly quote the reference number in the subject line: NO/IS/EUST/20/06/2025.
Email applications to:
recruit@legal-aid.co.za
(Replace “[at]” with “@” when sending your application)
Enquiries:
Morwesi Tsotetsi
Tel: 011 877 2000
Deadline: 8 July 2025 at 16:00
Only shortlisted candidates will be contacted. If you do not receive a response within 2 months of the closing date, consider your application unsuccessful.