The Health Professions Council of South Africa (HPCSA) invites qualified and dedicated individuals to apply for a key position in its Complaints Handling division. If you have a background in health and experience in dealing with public complaints, this opportunity is for you.
Vacancy Details
| Employer | Health Professions Council of South Africa (HPCSA) |
|---|---|
| Closing Date | 30 May 2025 |
| Location | Pretoria, Gauteng (assumed based on HPCSA headquarters) |
Available Position
Complaints Officer
- Job Title: Complaints Officer
- Paterson Grade: C1
- Salary: R443 748 per annum (Cost to Council)
- Job Type: Permanent
- Purpose: To provide an efficient complaints handling service aligned with HPCSA’s mandate of protecting the public and guiding health professions.
Minimum Requirements:
- NQF Level 5 qualification in a health-related field
- Current registration with a health statutory council
- Minimum 2 years of experience handling complaints
Core Competencies:
- Knowledge of health legislation and complaint protocols
- MS Office proficiency
- Strong customer service and communication skills
- Conflict resolution and interpersonal abilities
Key Responsibilities:
- Handle all complaints and queries received verbally, online, in writing, or in person
- Determine if the complaint falls under HPCSA’s jurisdiction
- Provide guidance and documentation requirements to complainants
- Log and manage complaint records in the case management system
- Liaise with complainants to gather complete information and request affidavits if necessary
- Escalate high-risk cases involving immediate public danger
- Prepare monthly, quarterly, and annual reports on complaint volumes and trends
- Perform additional duties as assigned by the Head of Division
How to Apply
- Email your application letter, detailed CV, certified copies of qualifications, and proof of registration with a statutory health council to:
📩 Recruitment@hpcsa.co.za
Subject line: Complaints Officer
Important: Applications missing required documents will not be considered.