The Office of the Ombud for Financial Services Providers (FAIS Ombud) is inviting suitably qualified candidates to apply for the permanent position of Case Administrator based in Pretoria, Gauteng. Don’t miss this opportunity to be part of an institution that promotes procedural fairness in the financial sector.
Vacancy Details
| Employer: | Office of the Ombud for Financial Services Providers (FAIS Ombud) |
|---|---|
| Closing Date: | 3 July 2025 |
| Location: | Pretoria, Gauteng, South Africa |
Post Title: Case Administrator
Reference Number: REC_25-07,2
Department: Client Care
Type: Permanent
Salary: Market Related
Number of Posts: 1
Requirements:
- Matric certificate or equivalent (essential).
- National Diploma in Business Administration or related field (advantageous).
- 1–3 years of administrative experience in a similar environment.
- Good understanding of the FAIS Act 37 of 2002 and its subordinate legislation.
- Experience with Microsoft CRM or similar systems is an advantage.
- Strong command of at least two official languages.
- Excellent administrative, interpersonal, and communication skills.
- Ability to handle confidential information, attention to detail, and a strong work ethic.
Responsibilities:
- Registering new complaints and assessing jurisdiction in line with FAIS and FSOS Acts.
- Guiding complainants on the jurisdiction of their complaints.
- Extracting relevant information from complaints and requesting additional data if needed.
- Referring non-jurisdictional matters to appropriate entities.
- Liaising professionally with complainants and financial service providers.
Employment Equity:
In line with the FAIS Ombud’s Recruitment Strategy, preference will be given to candidates from designated groups. The FAIS Ombud is an equal opportunity employer.
How to Apply
To apply and view more details, visit the FAIS Ombud official recruitment website.
For queries, contact Ms. Gontse Setseta at 012 762 5000.