The Office of the Ombud for Financial Services Providers invites suitably qualified applicants to apply for the Case Administrator vacancy based in Pretoria. This opportunity is suitable for candidates with administration, client care, regulatory, compliance or financial services experience.
| Details | Information |
|---|---|
| Employer | FAIS Ombud |
| Post Title | Case Administrator |
| Reference Number | CC2026/05/02 |
| Department | Client Care |
| Location | Pretoria, South Africa |
| Job Type | Permanent |
| Positions Available | 1 |
| Salary | Market Related |
| Posted Date | 27 May 2026 |
Case Administrator Ref No: CC2026/05/02
The Case Administrator will provide administrative and client care support for the effective registration and processing of complaints. The successful candidate will report to the Case Admin Manager.
Requirements
Applicants must have a Matric certificate or equivalent qualification.
A National Diploma in Business Administration or a related field is required. A legal qualification will be an added advantage.
Applicants must have at least one to three years’ experience in a regulatory or compliance-driven environment within the financial services sector.
Candidates must also have one to three years’ customer service experience and experience using customer relationship management software.
Applicants must have an understanding of the legal environment in which the FAIS Ombud operates, including knowledge of the FAIS Act, 37 of 2002, and related legislation.
A thorough understanding of the FAIS Ombud’s jurisdiction, the jurisdiction of other Ombud schemes and the financial planning environment is also required.
Duties
The successful candidate will register new complaints and assess whether complaints fall within the jurisdiction of the FAIS Act or the Financial Services Ombuds Scheme Act.
Key duties include assisting complainants to determine whether their complaints fall within the FAIS Ombud’s jurisdiction, extracting the main issue from complaint information, requesting additional information where needed, and referring complaints outside the FAIS Ombud’s jurisdiction to relevant entities.
The candidate will also liaise with complainants and financial services providers.
Key Competencies
Applicants must be self-motivated, quick learners and able to work in a high-performance environment.
Required competencies include computer literacy, good administrative skills, active listening, attention to detail, good communication skills, interpersonal skills, diligence, energy and teamwork.
The successful candidate must be mature, able to handle confidential information and able to communicate in two or more official languages.
About FAIS Ombud
The Office of the Ombud for Financial Services Providers was established under the Financial Advisory and Intermediary Services Act, 37 of 2002.
Its objective is to consider and resolve complaints in a procedurally fair, informal, economical and timely manner, while considering what is equitable in each case.
How to Apply
Applications must be submitted online through the FAIS Ombud recruitment portal.
To apply and view more details, visit the FAIS Ombud official application portal.
Applicants should ensure that they submit a complete application and attach all required documents before the vacancy closes.
Important Notes for Applicants
Applicants should quote the correct reference number when applying.
Only candidates who meet the requirements should apply. Shortlisted candidates may be contacted for further recruitment processes.