The National Credit Regulator (NCR) invites suitably qualified and service-driven individuals to apply for the Call Centre Agent position. Established under the National Credit Act (Act No. 34 of 2005), the NCR plays a vital role in promoting a fair, transparent, and accessible credit market for all South Africans — particularly for historically disadvantaged and low-income communities.
If you are passionate about customer service, consumer protection, and financial empowerment, this opportunity offers a rewarding platform to make a difference.
| Employer: | National Credit Regulator (NCR) |
|---|---|
| Closing Date: | 8 October 2025 |
| Location: | Midrand, Gauteng, South Africa |
| Salary: | R64 700 – R116 500 per annum (Paterson Grade: B-Lower) |
| Reference Number: | CLA/10/2025 |
Position: Call Centre Agent
Purpose of the Job:
To provide efficient and professional frontline support to consumers and stakeholders by handling calls, emails, and inquiries relating to the National Credit Act (NCA) and debt counselling matters.
Minimum Requirements:
- Grade 12 certificate plus a one-year post-matric qualification in Customer Service or a related field.
- At least one (1) year of relevant experience in a customer service environment.
Key Duties and Responsibilities:
- Serve as the first point of contact for all NCR stakeholders and consumers.
- Handle inbound calls, emails, and faxes efficiently to resolve NCA-related inquiries.
- Retrieve and respond to telephone messages promptly.
- Assess consumer needs through effective probing and provide accurate information on general and debt counselling matters.
- Update and retrieve data on the Complaints Management System.
- Participate in customer satisfaction initiatives and NCR service improvement activities.
- Perform related administrative tasks to support the call centre’s operations.
Skills and Competencies:
- Basic computer literacy and record-keeping proficiency.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict management abilities.
- Good time management and multitasking skills.
- Team player with a results-driven mindset.
- Active listening and empathy when engaging with consumers.
- Sound understanding of the National Credit Act (NCA).
How to Apply
Interested candidates must submit a detailed CV, quoting the reference number (CLA/10/2025), to the following email address:
📧 IF-Recruitment@ncr.org.za
Note:
- Only shortlisted candidates will be contacted.
- The NCR reserves the right not to make an appointment.
- The NCR is an equal opportunity employer offering competitive, market-related packages.