Are you passionate about fair dispute resolution and protecting the rights of financial services consumers? The Office of the Ombud for Financial Services Providers (FAIS Ombud) is hiring! Based in Pretoria, the organisation has exciting opportunities available for professionals with legal, administrative, and client care experience. If you have a strong interest in consumer protection and the financial services sector, consider applying today.
Vacancy Details
| Employer | FAIS Ombud (Ombud for Financial Services Providers) |
|---|---|
| Closing Date | 20 June 2025 |
| Location | Pretoria, Gauteng |
| Available Positions | Junior Adjudicator, Case Administrator |
Post 1: Junior Adjudicator
Job Reference: Rec25-08
Type: Permanent
Department: Case Management
Salary: Market Related
Purpose:
To resolve complaints lodged by the public against financial service providers in an informal, cost-effective, and fair manner.
Key Responsibilities:
- Analyse complaints and legal issues to provide informed recommendations
- Draft and submit recommendations and legal opinions
- Research relevant laws (FAIS Act, FSR Act, etc.)
- Mediate disputes and engage stakeholders
- Support case resolution with legal precision and fairness
- Participate in presentations, media engagements, and internal meetings
Minimum Requirements:
- Matric certificate
- LLB or BComm degree or NQF Level 7 FSCA-approved qualification
- 2 years’ financial services experience in complaints management
- Strong understanding of FAIS Act, FSR Act, TCF, LTIA, PPR, etc.
- Technical knowledge of financial advisory services and regulation
- Strong legal research and writing skills
- Fluent in English and at least one other official language
Preferred:
- Postgraduate Diploma in Financial Planning
- Knowledge of Microsoft CRM system
Post 2: Case Administrator
Job Reference: REC25-07
Type: Permanent
Department: Client Care
Salary: Market Related
Purpose:
To support the efficient registration and processing of complaints and provide administrative and client care support.
Key Responsibilities:
- Register new complaints
- Assess and confirm jurisdiction under FAIS or FSOS Acts
- Guide complainants and refer out-of-jurisdiction cases appropriately
- Liaise with complainants and financial service providers
- Maintain case documentation and data accuracy
Minimum Requirements:
- Matric certificate or equivalent
- National Diploma (NQF 6) in Business Administration or related field
- 2–3 years’ administrative experience in a similar environment
- Understanding of FAIS Act and related legislation
Skills & Attributes:
- Good administrative and communication skills
- Detail-oriented and computer literate
- Able to manage confidential information
- Fluent in at least two official languages
- Self-starter with a strong sense of teamwork and responsibility
How to Apply
Interested applicants must apply online at:
https://faisombudjobs.mcidirecthire.com/
Closing Date: 20 June 2025
Enquiries: Ms. Gontse Setseta at 012 762 5000