Many SASSA beneficiaries need to update their banking details due to a new bank account, a closed account, or security concerns. Changing your banking information correctly is important to avoid delayed or failed grant payments.
The process is managed by the South African Social Security Agency, and the steps may differ slightly depending on whether you receive a Social Relief of Distress (SRD) grant or a permanent social grant.
Here’s a complete guide on how to change SASSA banking details safely and correctly.
For SRD (R350 / Social Relief of Distress) Beneficiaries
If you receive the SRD grant, banking details must be updated online.
Step 1: Visit the Official SRD Website
Go to the official SASSA SRD portal.
Step 2: Enter Your ID and Phone Number
- Provide your South African ID number
- Enter the cellphone number used during application
A One-Time Pin (OTP) will be sent to your phone.
Step 3: Verify with OTP
- Enter the OTP sent to your registered cellphone number
- This confirms your identity
Step 4: Update Banking Details
- Select your bank
- Enter your new account number
- Confirm that the account is in your name
SASSA will verify your details with your bank before payments resume.
For Older Persons, Disability, Child Support and Other Grants
If you receive a permanent social grant, you must update banking details in person.
Step 1: Visit the Nearest SASSA Office
Bring the following documents:
- South African ID
- Proof of new bank account (official bank letter or stamped statement)
- Completed SASSA banking form (available at the office)
Step 2: Complete the Banking Details Form
A SASSA official will assist you in updating your details.
Step 3: Bank Verification
SASSA may verify your new banking details before processing the next payment.
Important Rules to Remember
- The bank account must be in your name
- SASSA does not pay grants into third-party accounts
- Incorrect details may delay payments
- Never share your OTP with anyone
How Long Does It Take to Update?
- SRD updates may take several days after bank verification
- Permanent grant updates may take one payment cycle
It is advisable to update details well before the next payment date.
What If Your Payment Was Sent to the Old Account?
If your previous account is still active, contact your bank immediately.
If the account is closed, SASSA may reverse the payment once notified.
Final Word
Keeping your banking details updated with SASSA ensures smooth and uninterrupted grant payments. Whether updating online for SRD or visiting a SASSA office for permanent grants, always use official channels and protect your personal information.
Beneficiaries are encouraged to act quickly when banking details change to avoid missed or delayed payments.