Postbank Careers

Postbank Vacancies: Apply by 16 January 2026

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South African Postbank SOC Limited is inviting suitably qualified and motivated candidates to apply for fixed-term contract opportunities in Human Resources and Postbank Operations across South Africa. If you meet the minimum requirements, submit your application before the relevant closing date and make sure your documents are complete and correctly certified.

Employer:South African Postbank SOC Limited
Closing Date:12 January 2026 (HR Officer) and 16 January 2026 (Operations posts)
Location:Pretoria Head Office and multiple sites across South Africa

Human Resources Officer (Project) – Fixed-Term Contract (3-Month Maternity Cover)

Location

Head Office: Pretoria

Position Details

  • Reports to: HR Business Partner (Project)
  • Business Unit: Human Resources
  • Position Grade: C5
  • Contract: Fixed-term (3 months maternity cover)

Purpose of the Job

Provide end-to-end HR generalist support aligned to the project needs and support operational HR services.

Key Responsibilities

  • Provide guidance on HR best practice and support consistent delivery of HR processes across the project
  • Support compliance with employment law changes and ensure practices are implemented consistently
  • Provide HR generalist support including talent acquisition, talent management, organisational design, employee relations, employment equity and learning and development
  • Maintain accurate employee records and ensure compliance with policies, procedures and legislation
  • Prepare weekly and ad hoc HR reports
  • Prepare documentation for appointments and ensure approvals are obtained
  • Manage employment contracts and provide feedback to candidates where applicable
  • Engage with vetting service providers and follow up on outstanding vetting results
  • Support onboarding of new employees and ensure onboarding documentation is completed
  • Ensure compliance and reporting in line with PFMA, Banks Act, Postbank Act, BCEA, corporate governance and risk management principles

Minimum Requirements

  • Degree and/or Advanced Diploma in Human Resource Management / Behavioural Science (NQF 7)
  • 4–6 years’ experience in a similar role (banking industry experience preferred)

Skills and Attributes

Project management, strong written and verbal communication, interpersonal skills, attention to detail, negotiation and conflict resolution, analytical thinking, problem solving, planning and coordination, business acumen, adaptability and resilience.

Customer Services Clerk – Postbank Operations (Fixed-Term Contract)

Location

Multiple sites across the country. Candidates may be required to move across sites within a 30 km radius if operationally needed.

Purpose of the Job

Customer Services Clerks serve as Postbank’s in-store banking representatives within partnered retailers. The role supports customers who need help initiating or completing banking transactions and promotes Postbank’s digital and self-service channels (ATM, mobile app and USSD), while ensuring full compliance with governance and KYC/AML standards.

Key Responsibilities

  • Assist customers with deposits, withdrawals, redemptions, balance enquiries and book updates
  • Authenticate customers using ID and/or registered MSISDN and verify account compliance (KYC/AML)
  • Initiate assisted transactions using the CSC terminal/tablet and generate barcodes or OTP slips
  • Reconcile daily activity, log exceptions and escalate issues when required
  • Educate customers on digital banking channels and support first-time activations where possible
  • Maintain confidentiality and comply with security, anti-fraud and reporting requirements

Minimum Requirements

  • Matric (Grade 12) – essential
  • NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
  • Minimum 2 years’ customer-facing experience (banking, retail or financial services)
  • MS Office proficiency (Word, Excel, PowerPoint, Outlook)
  • Clean criminal record and ability to work under pressure

Provinces and Key Locations

North West: Dr Ruth Segomotsi Mompati (Ganyesa, Vryburg, Christiana) and Ngaka Modiri Molema (Lehurutshe, Delareyville).
Gauteng: Ekurhuleni (Thokoza), Sedibeng (Sharpville, Ratanda) and West Rand (Khutsong).
Free State: Fezile Dabi (Parys) and Thabo Mofutsanyana (Harrismith).
Limpopo: Capricorn (Zebediela), Mopani (Elim) and Sekhukhune (Moratiwa Crossing).
Mpumalanga: Ehlanzeni (Kabokweni, Daantjie).
Northern Cape: Namakwa (Calvinia, Springbok) and Pixley ka Seme (Colesberg).
Eastern Cape: Sarah Baartman (Grahamstown, Graaff-Reinet), Chris Hani (Ngcobo, Cofimvaba) and OR Tambo (Mthatha).
KwaZulu-Natal: Amajuba (Madadeni), eThekwini, iLembe (Mapumulo), King Cetshwayo (Esikhawini), uMkhanyakude (Hlabisa), uMzinyathi (Tugela Ferry) and uThukela (Colenso, Bergville).
Western Cape: Cape Town (multiple sites) and surrounding areas including Ceres, Hermanus, Plettenberg Bay, Clanwilliam and Prince Albert (as per the advert).

Closing Date

16 January 2026

Team Lead: Customer Services – Postbank Operations (Fixed-Term Contract)

Locations

Mpumalanga (Ehlanzeni), Limpopo (Capricorn/Mopani/Sekhukhune), Western Cape (City of Cape Town/Garden Route/Central Karoo) and Eastern Cape (Queenstown, Alice/King William’s Town, East London).

Purpose of the Job

Supervise the issuing of bank cards at allocated distribution sites and provide day-to-day operational management and support to Customer Services Clerks to ensure service standards, compliance and smooth site operations.

Key Responsibilities

  • Ensure equipment is functional and systems access is available; report faults to Regional Operations Manager
  • Ensure sites are operational with stationery, marketing material, cards and required equipment
  • Ensure staff follow SOPs and that sites are appropriately staffed
  • Manage attendance registers and weekly time sheet submissions
  • Handle customer complaints and stakeholder issues promptly and escalate unresolved issues
  • Submit daily statistics and reports as required
  • Support issuing of cards when necessary if clerks are absent
  • Manage queues and overall customer experience at distribution points

Minimum Requirements

  • Matric (Grade 12) – essential
  • NQF 5 or higher in Banking / Financial Services / Customer Management – preferred
  • Minimum 2 years’ customer-facing or teller experience
  • Supervisor/Team Lead experience (added advantage)
  • Code 8 driver’s licence and own car – essential
  • MS Office proficiency and strong customer service orientation

Closing Date

16 January 2026

How to Apply

To apply and more details visit the South African Postbank official website careers page by clicking: Postbank Careers.

Applications must be submitted using the correct method below for the position you are applying for.

1) Human Resources Officer (Project)

Email your CV to: RecruitmentSN@Postbank.co.za
Subject line: Human Resources Officer (Project)

Closing date: 12 January 2026

2) Customer Services Clerk and Team Lead: Customer Services

Step 1: Email the following to the relevant provincial recruitment email below:

  • CV
  • Certified copy of ID
  • Certified copies of Matric certificate and post-matric qualifications (if applicable)
  • Proof of residential address
  • Driver’s licence certification where requested (as per the advert)
    All documents must be newly certified and not older than 3 months.

Step 2: The recruitment mailbox will send a consent form which must be completed and returned within 48 hours to the same email address. Incomplete applications will not be considered.

Use the correct email for your province:

Closing date: 16 January 2026

Important Notes

  • Postbank is committed to employment equity, and preference may be given to candidates from designated groups in line with the organisation’s EE plans.
  • Correspondence will be limited to shortlisted candidates. If you do not hear back within 3 months after the closing date, please accept that your application was unsuccessful.
  • By applying, you consent to the processing of your personal information in line with POPIA and relevant data legislation.
  • Postbank reserves the right not to fill the positions or to re-advertise at any time.