The National Credit Regulator (NCR) invites suitable candidates to apply for Complaints Officer positions on a 12-month fixed-term contract. This is your opportunity to work in a regulatory environment committed to promoting fair and accessible credit practices in South Africa.
Vacancy Details
| Employer: | National Credit Regulator (NCR) |
|---|---|
| Closing Date: | 22 July 2025 |
| Location: | South Africa |
Post Title: Complaints Officer X 2
Contract: 12 months fixed-term
Paterson Grade: C-Lower
Salary Range: R159 100 – R302 200 per annum
Reference Number: COCO/07/25
Requirements:
- Degree or diploma in Finance, Compliance, or Legal.
- Minimum of 2 years’ experience in the Regulatory or Credit industry.
- Experience in complaints or dispute resolution processes is an added advantage.
Key Duties:
- Evaluate complaints relating to non-compliance with the National Credit Act.
- Implement internal complaints handling procedures.
- Produce quality, accurate reports.
- Build and maintain strong relationships with stakeholders.
- Contribute to team efforts that enhance customer satisfaction and performance.
Knowledge Required:
- In-depth understanding of the National Credit Act.
- Familiarity with complaints resolution processes.
Skills:
- Excellent computer literacy.
- Strong interpersonal and communication skills.
- High-level administrative and organisational ability.
- Ability to manage pressure and resolve conflicts.
- Negotiation and teamwork skills.
- Results-driven mindset.
How to Apply
To apply, send a detailed CV quoting the reference number COCO/07/25 to:
IF-Recruitment@ncr.org.za
Only shortlisted candidates will be contacted. The National Credit Regulator reserves the right not to fill the position.