Losing your Identity Document can be stressful, especially when it is required for work, banking, social grants, or travel. Fortunately, South Africans can replace a lost ID through a clear and structured process provided by the Department of Home Affairs.
Here is a simple, up-to-date guide explaining how to replace a lost ID document, what you need, and how long it takes.
Step 1: Report the Lost ID
If your ID was stolen or lost:
- Visit the nearest police station and open an affidavit (recommended but not always compulsory)
- Keep the affidavit safe, as it may be requested by Home Affairs or other institutions
This step helps protect you against identity fraud.
Step 2: Decide Which ID You Are Replacing
South Africa currently has two ID types:
- Smart ID Card (for citizens aged 18 and older)
- Green barcoded ID book (still valid but no longer issued to new applicants)
Most replacements are now issued as Smart ID Cards, even if you previously had a green ID book.
Step 3: Apply Online or Visit Home Affairs
You can apply in two ways:
Option 1: Online via eHomeAffairs
- Register and apply online
- Pay the replacement fee
- Book a biometrics appointment at Home Affairs or a participating bank
Option 2: Walk-in at Home Affairs
- Visit your nearest Home Affairs office
- Complete the replacement application in person
- Biometrics will be captured on-site
Online applications are recommended for shorter waiting times.
Step 4: Pay the Replacement Fee
A fee is charged for replacing a lost ID:
- Fees are payable online or at Home Affairs offices
- First-time ID applications are free, but replacements are not
Always keep your payment receipt.
Step 5: Capture Biometrics
All applicants must:
- Have fingerprints taken
- Have a photo captured
- Confirm personal details
Biometrics must be done in person, even if you applied online.
Step 6: Collect Your New ID
Once processed:
- You will receive an SMS notification
- Collect your Smart ID Card from the office or bank where biometrics were captured
- Bring proof of identity or your receipt
Processing usually takes 7 to 21 working days, depending on demand.
What Documents Do You Need?
When replacing a lost ID, take:
- Proof of identity (copy of ID, if available)
- Police affidavit (if available)
- Application receipt
- Booking confirmation (for online applications)
Important Things to Know
- Lost IDs should be replaced as soon as possible to prevent fraud
- The green ID book is still valid but will eventually be phased out
- Only the Smart ID Card can be applied for online
- Missed appointments may delay processing
Final Word
Replacing a lost ID document in South Africa is now easier thanks to online services and bank-based collections. Acting quickly, keeping records, and choosing online applications where possible can save time and reduce stress.
South Africans are encouraged to safeguard their IDs and replace lost documents immediately to avoid disruptions to essential services and opportunities.