Are you ready to embark on an exciting career with South African Airways (SAA)? They are currently looking for a Customer Service Agent to join their Domestic Airport Operations team in Cape Town. If you have a passion for customer service and enjoy working in a fast-paced, dynamic environment, this opportunity could be the perfect fit for you!
Job Details:
- Job Title: Customer Service Agent (Check-in/Boarding/Arrival/Baggage)
- Location: Cape Town, Western Cape, South Africa
- Type: Permanent
- Division: Operations
- Closing Date: 07 February 2025
- Reference Number: SAA250201-5
What Will You Do?
As a Customer Service Agent at SAA, you will play a crucial role in providing an excellent experience for passengers. Your primary responsibilities will include:
- Passenger Handling: Assist with check-in, boarding, arrivals, and baggage. Ensure passengers have the correct documentation for travel and provide general assistance.
- Special Needs Assistance: Help unaccompanied minors, elderly passengers, and those with disabilities, ensuring they receive the support they need.
- Customer Interaction: Keep passengers informed about delays, cancellations, and any other disruptions, handling any issues or queries with professionalism.
- Baggage Management: Ensure proper handling of baggage, including monitoring carry-on baggage, managing excess baggage charges, and reconciling baggage after flights.
- Customer Safety and Care: Adhere to all safety protocols and ensure passengers are always treated with care, keeping their well-being as a top priority.
Qualifications & Experience
To succeed in this role, you should have:
- Grade 12 (Matric) or equivalent at NQF level 4.
- A 3-year diploma in Travel and Tourism or a related field is advantageous.
- Experience in a customer service environment, preferably in passenger handling and Amadeus CM, is essential.
Key Skills and Knowledge
In addition to your qualifications, here are the skills that will make you an ideal candidate for this position:
- Customer Service Standards: Strong understanding of the service expectations within the aviation industry.
- Amadeus Altea Customer Management (CM): Experience with passenger handling systems and tools is a must.
- Baggage Management: Experience with baggage reconciliation, dangerous goods handling, and World Tracer System.
- Problem Solving: The ability to think on your feet and resolve issues swiftly and professionally.
- Communication Skills: Excellent verbal and written communication abilities to interact with customers and colleagues.
- Time Management: Efficient in handling multiple tasks simultaneously, ensuring smooth operations.
Personal Attributes
To thrive in this role, you should demonstrate the following attributes:
- Technical Expertise: In-depth knowledge of customer service processes and systems.
- Flexibility and Adaptability: Ability to handle unexpected challenges and changes in a fast-moving environment.
- Organizational Awareness: Understanding of SAA’s internal processes and procedures.
- Collaboration: Ability to work effectively within a team, supporting colleagues to meet shared goals.
How to Apply
Interested candidates must apply through SAA’s online recruitment tool. Please ensure that your online profile is fully completed with accurate and up-to-date information. Incomplete profiles will be disqualified from the selection process.
To apply, click here to access the application page: SAA Customer Service Agent Application
Why Work for South African Airways?
Joining SAA means being part of a proud, dynamic organization that is committed to providing excellent service to its passengers. You’ll be working with a dedicated team in a highly rewarding environment, with opportunities to grow and develop your career in the aviation industry.
SAA’s customer service principles are at the heart of everything they do. The airline is focused on professionalism, efficiency, and personalization when dealing with customers, ensuring you will be empowered to deliver the best service possible.
Apply Now!
Don’t miss out on this exciting opportunity to join South African Airways and become part of a leading airline in South Africa. Apply by 07 February 2025 for your chance to be part of the Domestic Airport Operations team in Cape Town!
Apply now and take the next step in your aviation career!
